Far Fetched Acres, a luxury dog retreat in the Hudson Valley seeks a Client Relations Manager. This full-time role blends exceptional client management with operational efficiency, nurturing and growing our client base while ensuring a seamless and enriching experience for both clients and their canine companions and the entire Far Fetched team.
If you are a detail-oriented professional with an entrepreneurial spirit, a positive attitude, and a passion for dogs, this is your chance to join a team of dedicated dog enthusiasts.
Client Communication and Relations:
-Serve as the primary point of contact for all client inquiries, reservations, and concerns, delivering professional, prompt, and positive service.
-Lead client onboarding, ensuring clear communication of services, policies, and expectations while fostering trust and loyalty.
-Pay very careful attention to and communicate efficiently to entire team regarding any client notes for their dog’s special needs, medications, allergies etc
-Conduct facility tours for prospective clients, showcasing Far Fetched Acres’ unique offerings and commitment to excellence.
-Maintain accurate client and dog profiles in the reservation management system (Gingr) to ensure smooth team operations and personalized service.
-Develop and implement strategies to enhance client satisfaction, strengthen relationships, and encourage repeat business.
-Nurture and grow the client base by identifying opportunities for engagement and actively promoting Far Fetched Acres' services.
-Act as a liaison between clients and internal teams to communicate client preferences and expectations effectively.
-Develop and implement strategies to enhance client satisfaction and foster loyalty.
Office and Operations Management:
-Oversee day-to-day office operations, ensuring organization, efficiency, and compliance with policies and procedures.
-Perform administrative tasks, including scheduling, processing invoices, filing, and generating reports.
-Manage office supplies, equipment, and inventory to support seamless team productivity.
-Ensure accurate record-keeping and data security within office systems, including client and dog profiles.
-Assist with HR adherence, payroll processing, and policy implementation for an expanding business.
Identify and execute continuous improvement initiatives to optimize operational workflows.
Collaboration and Support:
-Partner with the Transportation Director to coordinate logistics, scheduling, and client communication.
-Support daily dog care operations during busy periods, including feeding, cleaning, and assisting with services as needed.
-Ensure seamless coordination of dog transportation services, including pick-ups, stays, and drop-offs.
-Monitor vaccination records and compliance to ensure the health and safety of all dogs in our care.
-Collaborate with team members to address operational challenges and maintain exceptional service.
Health, Safety, and Hospitality:
-Maintain compliance with health and safety regulations, ensuring a clean, safe, and welcoming environment for dogs, clients, and staff.
-Collaborate with the facilities team to address safety concerns and operational inefficiencies promptly.
-Develop and implement strategies to continuously improve the overall client experience and hospitality.
You Will Be Successful in This Role If...
-You are passionate about dogs and dedicated to providing exceptional care and service.
-You have a proven track record in client management, office operations, or hospitality, with at least two years of experience in a leadership role.
-You are detail-oriented, ensuring accuracy and thoroughness in all aspects of your work.
-You demonstrate an entrepreneurial spirit, identifying opportunities to enhance and grow the client base.
-You maintain a positive attitude, fostering a collaborative and solutions-oriented environment.
-You excel at multitasking and thrive in a fast-paced, dynamic work environment.
-You are tech-savvy, with strong proficiency in Google Office tools and a willingness to learn the Gingr reservation system.
-You are a creative problem-solver with excellent organizational, communication, and time management skills.
-You work well independently and as part of a team, taking initiative to resolve challenges efficiently.
-You consistently meet attendance schedules and demonstrate dependability.
Y-ou are enthusiastic about working in a dog-centric environment and supporting the health, safety, and happiness of canine guests.
About Us
Far Fetched Acres prides itself on our ethos, state of the art boarding facility and sliver of pup paradise set on 127 acres of Hudson Valley beauty. The building itself features dual boarding wings, private suites, radiant heat, air conditioning, 2400 square foot training studio, full grooming salon, paw-ffices, puppy room, isolation ward, as well as toys and treats around every corner. The grounds feature acres of double fenced, enclosed fields and a pond for romping and exploring. Oh and did we mention the views?
