FRONT OF HOUSE - UPSCALE PATISSERIE
Customer Service / Counter Service
This is a full-time or part time on-site role for a Client Service Specialist / Counter Service with a proactive, dynamic approach. The role involves providing customers with a consistent, best-in-class experience from the moment they enter the shop to the moment they leave. Position include "French Pastry customer training", processing transactions, maintaining inventory levels at all times, and ensuring the consistent cleanliness and perfectly polished look of the shop at all times. The Client Service Specialist / Counter Service will also be responsible for taking/filling special orders and managing the online orders fulfillment in a timely manner while ensuring a high touch presentation in a fully consistent manner reflective of a true French Pâtisserie luxury standards.
Duties & Responsibilities
The ideal candidate will be responsible for greeting and assisting customers, taking orders, serving pastries and drinks, and maintaining a clean and organized dining area.
Responsibilities include welcoming the customer, taking orders, educating customers on our pastries menu, making recommendations based on their preferences, up-selling special items etc.
To be successful in this role, you should have customer service skills and knowledge and be able to work various shifts.
The Front of House Staff will also be responsible for handling cash and credit card transactions, and ensuring customer satisfaction.
The ideal candidate will be passionate, as well as have a positive attitude, flexibility, and clear communication.
KNOWLEDGE AND RESPONSIBILITIES
Greet customers as they enter with enthusiasm
Give customers drink menus and answer their questions regarding ingredients
Take orders while paying attention to details
Prepare beverages following recipes
Serve beverages and prepared food
Receive and process payments (cash and credit cards)
Keep the bar area clean and dining area as well (cleanliness of the tables, banquettes)
Taking inventory
Comply with health and safety regulations
Communicate customer feedback to managers
Flexibility and ability to lift weights as related to counter service and inventory / reloads
SKILLS
Knowledge of sanitation regulations
Flexibility to work various shifts
Ability to gauge customers’ preferences
Excellent communication skills
Be detail oriented, passionate about high quality, able to work in a fast pace environment and multi-task
Ability to problem solve, clearly communicate and maintain a positive attitude on a daily basis
Flexible working hours, including weekends
Capable of working in a fast-paced, production environment.
Qualifications
• High touch Client Services, Customer Service, and Communication skills. Candidates must genuinely enjoy people contact - high interaction position.
• Ability to maintain a consistently high level of customer satisfaction and avoid / resolve customer complaints
• Experience using POS systems
• Ability to work in a fast-paced environment and multitask under pressure while keeping it light-hearted and customer-focused, and enjoying the moment.
• Attention to detail and ability to stay organized is essential
• Excellent written and verbal communication skills in English, and French is a plus
• Experience in the food or hospitality industry is not required for the truly motivated candidate, but a big plus
• High school diploma or equivalent is required
About Us
Pâtisserie Vanessa is a luxurious, French Pâtisserie shop with its first, flagship location in the heart of the Upper East Side in New York, NY.
Led by Magali Vanessa Silengo, Founder, Co-Owner and Culinary Director, and Marc-Antoine Silengo, Co-Owner and Brand Director, the company's purpose is to transport Pâtisserie Dreamers with Vanessa's truly authentic French pastries and the chic, relaxed spirit of the South of France.
The team at Pâtisserie Vanessa prides itself on providing excellent customer service with a passion for true French Pâtisserie and an upscale, elegant, warm and welcoming environment for all.
The successful candidate will be a truly hard working personality with a team player, proactive attitude, and must be genuinely warm and welcoming to ensure a consistent customer experience. A strong knowledge or interest in learning more about French Pâtisserie is essential.
