We are seeking a highly organized, adaptable, and detail-oriented Communications & Programs Operation Manager to join our team. This role is critical in overseeing our communications strategies, program operations, and team management. This role includes close collaboration with Hyp+Access leadership & stakeholders, room for growth, and possibility of long-term employment.
$70,000-$75,000/year commensurate with experience
At-will employment
Fully remote with potential to travel to NYC for new program opening(s)
32-40 hours per week
M-F, 8 hrs/day
Occasional weekend meetings, occasional later evening meetings
3-month trial period, 3 & 6 month reviews
1 year contract with option to renew
Benefits include:
Platinum PPO fully covered by employer, enrolled at time of employment
No deductible, most copays are $5-$15
Vision included
Dental coming in January 2025
Life insurance coming in January 2025
Paid vacation up to 3 weeks/year
15 paid sick days per year
Paid federal holidays
Key Responsibilities:
Communications Management:
- Develop and implement comprehensive communications processes for various stakeholders, including community members, staff, advisors, board members, donors, and foundations
- Oversee press releases and email list communications
- Draft copy based on guidance from leadership and staff, adapting content across different platforms
- Manage multiple email accounts simultaneously
Program Operations:
- Manage educational and fundraising programs and events
- Coordinate schedules, timelines, deadlines, and priorities for various projects
- Implement and maintain centralized systems for tracking timelines and progress
- Assist with non-profit compliance and miscellaneous research as needed
- Identify system gaps and potential strategies with limited resources
Team Management:
- Directly supervise a part-time social team of 2-4 people
- Facilitate effective communication among team members, leadership, and other stakeholders
- Manage team members' accessibility needs and work schedules
- Provide and receive feedback to/from staff, leadership, and stakeholders
Technical Proficiency:
- Demonstrate competency with various software tools, including Zoom, Eventbrite, Proton, Google Workspace Suite, Sonix captioning, Canva, Mailchimp, Linktree, Miro, Bit.ly, GiveButter, and Benevity
- Communicate effectively through written text, voice notes, and live meetings
- Convert documents between different formats and/or versions for accessibility as needed
- Willingness to learn new tools and systems, including basic WordPress
Qualifications:
- 1-3 years of operational and/or similar management experience in nonprofit, startup, or community based organizational environment(s)
- Excellent and clear communication skills, with the ability to adapt communication strategies for different team members
- Strong research skills and ability to identify solutions independently while involving appropriate oversight
- Proven ability to navigate conflicts and maintain productivity in challenging situations
- Capacity to proactively and collaboratively identify, support, and maintain practices that ongoingly incorporate various accessibility needs
- Systems thinking approach, with the capacity to focus on details while understanding broader connections
- Flexibility and improvisation skills in a dynamic work environment
- Full-time availability and ability to manage multiple priorities simultaneously
- Thorough documentation skills for all work, notes, communications, and systems
- Experience in cross-disability accessibility and disability/care justice work
- Familiarity with non-profit or community-based organization operations
- Ability to work respectfully with diverse team members and stakeholders, even in potentially challenging situations
- Strong understanding of organizational goals and ability to prioritize accordingly
- Willingness to learn about relevant histories and lineages in disability justice work
The ideal candidate will be a proactive problem-solver that can identify the limits of their knowledge and need for due diligence, able to work independently within a team while recognizing when to seek guidance. They should be comfortable operating in a complex, sometimes challenging industry while maintaining professionalism and focus on organizational goals.
Please be prepared to communicate accessibility needs for the below hiring process if selected for interviews.
Applicants selected for interviews may go through up to 3 rounds of interviews within a short period of time. Final interviews will be recorded and reviewed by leadership, the Board of Directors, team members, and advisors. If selected for the position, an offer will follow our communication with 2-3 references.
This hiring process will be exceptionally swift due to the need for this role at Hyp+Access heading toward the opening of Hyp+Care. This is one of the most critical moments of our development and we expect applicants to self-reflect on whether or not this particular role is a good fit prior to applying. Hyp+Access will be hiring for other roles in the near future!
About Us
Hyp+Access is a disabled-led 501(c)(3) non-profit organization by and for people with variant connective tissue – a vast group of people with intersecting experiences, all in urgent need of care access. We are a team of neuro-spicey queers who love the arts as much as increasing access to care!
Because the body is made up primarily of connective tissues, when those tissues are impacted, systemic issues arise. Connective tissues – connect – the issues. We focus on the mechanisms behind interconnected, systemic issues to provide immediate resources to our Hyp+ community, spearhead research across fields, and create new models of accessible, affordable care. We work with people all over the world.
