About the Role:
We are looking for a highly organized and growth-minded Operations Manager to support our growing, multi-faceted business. You will be the right hand to the Founder, managing day-to-day operations and ensuring seamless communication across our three business centers: CLDG’s interior design studio, bedding brand, and home furnishings brand.
This is a pivotal role that touches every part of our company, giving you a front-row seat to the creative process while ensuring that our operational engine runs smoothly. You will help us continue delivering beautiful designs, expanding our business, and fostering strong relationships with our partners. This is an exciting time to join CLDG as we embark on new business ventures and need someone who thrives in a dynamic, fast-paced environment.
What You’ll Do:
Support Operations: Manage administrative processes for the Founder including scheduling meetings, handling correspondence, and maintaining calendars.
Project Management: Collaborate with the Founder and Lead Designers on project production, handling client invoicing in collaboration with the accounts administrator and finance, purchasing documentation, bespoke product development, freight/shipping/transport logistics, ordering, and tracking deliveries.
Business Management: Provide logistical support in business growth and development; driving the implementation of processes and procedures, brand partnerships, and design projects for all business branches.
Human Resources: Software and payroll administration, onboarding, and setting up new hires and freelancers
Textile Production: Assist with the development of textiles with associated teams, managing samples, working with manufacturers, tracking inventory, establishing research and cost analysis documentation, and working on product launches.
Meeting Coordination: Plan and organize meetings and events, from internal design shows to external vendor meetings.
Reporting & Documentation: Prepare and distribute reports, presentations, and other documentation needed for meetings, project management, and operations.
Vendor Relations: Serve as a liaison between internal teams, contractors, and vendor partners to ensure efficient communication and strong relationships.
Financial Administration: Process invoices, track expenses, generate financial reports, and support the bookkeeper to keep the business running smoothly.
General Office Support: Manage emails, respond to inquiries, organize project materials, own project sample management and the organization of our studio library, handle shipments, and order office supplies.
Founder Support: Assist the Founder with personal tasks, including booking travel and managing appointments.
About You:
Proven experience in administrative support roles, especially in a dynamic, multi-faceted environment.
Excellent organizational and time management skills with a knack for prioritizing and problem-solving.
Strong attention to detail with a focus on accuracy in handling information and documentation.
Proficiency in Google Office Suite (Photoshop and Shopify skills are a plus).
Strong communication skills, both written and verbal, with the ability to interact effectively with vendors and clients.
Ability to work independently, as well as collaborate within a team.
Experience in start-ups, Ecomm, Wholesale, or D2C is a plus.
Passion for design is a bonus, but not required.
Must be able to lift 40 lbs as part of your role will involve managing and organizing furniture and samples.
About Us
CLDG is a boutique design firm specializing in high-end residential real estate, primarily in New York City. Our work has been celebrated in renowned publications such as Architectural Digest Spain and Mexico, Casa Vogue, Enki, and Anniversary Magazine, among others. Founded by Christina Loucks, CLDG blends years of corporate business, agency experience, and creative direction to offer unparalleled design solutions.
We are not just a design firm – we’re shaping the future of interior design, luxury bedding, and high-end hospitality through our expanding business ventures which are launching soon: a luxury bedding brand, and an artisanal home furnishing brand. Joining our team means becoming a key player in both an established design studio and these exciting new endeavors.
