A New York City-based position responsible for member-facing hospitality, operations, and event production support. The ideal candidate has customer service, hospitality, and operations experience. This role will support operations of our office, private lounge space, and event venue. The Operations Coordinator is responsible for front desk duties, member/tenant relations, and general space maintenance. We cater to tech startups, founders, and investors, so you would ideally be familiar with that ecosystem or willing to learn.
** Role requirements:**
- At least one year of experience in a client facing or hospitality role
- Outgoing, positive, friendly, and engaging personality
- Great communication skills, written and verbal
- Self-directed and motivated - you see what needs to be done and you do it, without constant supervision.
- Able to lift and move heavy objects like furniture, beer kegs, boxes of supplies, drinks, etc.
- Availability Monday - Friday, between the hours of 8am-6pm.
- Strong knowledge of Apple hardware products, and apps/programs like Slack, Airtable, and Google Suite
- Interest in technology, entrepreneurship, and startups is a plus.
**Front Desk Responsibilities:**
- Be the first friendly face that members see when they walk through the door: greet and assist every person that enters the space
- Checking-in members and guests, accepting packages and mail
- Manage operations data using various Google Suite applications (Gmail, GCal, Drive, etc.)
- Answer phone calls and manage email inbox, handling incoming requests from tenants, members, staff, and guests (also via Slack)
- Get to know our tenants, members, and staff by name and learn their unique needs and preferences.
- Ordering supplies and maintaining inventory
- Manage conference room bookings and assist with conference room AV (setting up Zoom calls, connecting to TV screens and webcams, AirPlay, etc.)
- Opening duties: making coffee, checking conference room AV, making sure the space is ready to open, unlocking doors by 9am
- Closing duties: resetting the space for the next day, running dishwashers, locking the doors and prepping space for the next day
- Maintain cleanliness and organization throughout the space, with support of our cleaning team. This includes clearing and washing dishes, bathroom restocking, taking out trash, etc.
** Event Responsibilities (as needed):**
- Arrange furniture, set up chairs and stage, support our Event Producer during setup
- Basic AV support (in tandem with AV technician): turning on projector, lowering screen, replacing batteries, using Sonos to play background music, etc.
- Setting up refreshments, serving beer and wine if needed
- Manage check-in at front desk: checking in guests with iPads or a physical guest list
- Run mics during event if needed
- Post-event: breakdown chairs, stage, replace furniture, clear trash from bar and space, etc.
- Stay until all guests have left, reset space for the following day, lock doors.
About Us
Betaworks is the physical home of an early-stage venture fund and a startup accelerator, and we offer memberships and desk rentals to companies looking for shared office or meeting space. We also rent our street-level space as an event venue.
