The Role
As Operations & Office Assistant, you will be a key player in driving the success of our customer facing studio and e-commerce order processing and fulfillment operations. Reporting directly to the Operations Manager, you'll assist in handling everything from packaging and shipping online orders, to managing 3rd Party and In-House inventory, to supporting customers, while ensuring the highest standards of efficiency and accuracy.
You’ll also provide support for in-studio retail and assist with live support for Lanshin’s learning programs. This role requires strong organizational skills and attention to detail, as well as flexibility to adapt to the dynamic needs of our business.
What You’ll Do
Every day may look a little different, but can include:
Running E-Commerce Fulfillment
Assist in Fulfillment Supply Management & Ordering
Help with Maintenance of Fulfillment Center
In-Studio Retail & Admin Support
Management of 3rd Party Inventory Ordering
Support Management of In-House Inventory
Help Provide Live Support for Learning/Courses & Support Backend Learning Management
Provide Customer Support & Social Media Support as needed
Ad-Hoc Projects
Who You Are + Ideal Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree preferred.
1+ year of previous experience in an operational role or startup environment is desirable
Excellent communication skills, and ability to convey Lanshin’s voice and values
Strong organizational and time-management skills, ability to handle multiple tasks in a fast-paced environment
Comfortable using various softwares for project management, marketing, and e-commerce
A team player through and through
Compensation and Benefits
Competitive salary commensurate with experience, generally in the range of $40,000-$55,000,
Comprehensive benefits package, including health, dental, vision
Generous PTO
Optional HSA/FSA Contribution
Basic Life Insurance
A dynamic and inclusive work environment that fosters personal growth and learning.
Potential Options for Part Time Work if Needed
About Us
At Lanshin we see ourselves as less of a brand and more of a movement - one that aims to disrupt a beauty industry that promotes unrealistic standards and a wellness industry that sells you an illusion of health. Centering the power of Traditional Chinese Medicine (TCM), our approach challenges the toxic cycle of never feeling "enough" by reconnecting individuals with the natural power of their body, mind and spirit. We are looking for like-minded go-getters to join our movement to restore sanity, wellness, natural beauty and a love for our truest selves reflected through our greatest asset: our Original Face™.
